Returns are accepted up to 14 days after the delivery date.You are responsible for the cost of the return, including any customs fees.
And now you can request a return or exchange online! Go to your customer account, 'my orders' then 'return an item', or make your request directly here.
Here's some preliminary information:
- Returned items must be new, unworn, with the original label and packaging. This will enable the lucky person ordering the item to receive it in the best possible condition.
- We will refund you within 15 working days of receipt of your return package, provided that the above conditions are met.
- If you wish to exchange a size, please mention the size you require when making your request. On receipt of your returned item, we will send you the new size at our expense. If you would like a size change at a lower price, we will refund the difference. On the other hand, if your size change involves a higher price, you will be reimbursed and we invite you to place a new order with the desired size.
- Exchanges are available for France only, and are subject to stock availability upon receipt. If necessary, we will proceed with a refund.
We hope to hear from you soon,
The Poudre Organic team