Product returns

would you like to return or exchange your products?

Returns are accepted up to 14 days after the delivery date.You are responsible for the cost of the return, including any customs fees.

And now you can request a return or exchange online! Go to your customer account, 'my orders' then 'return an item', or make your request directly here.

Here's some preliminary information:

  • Returned items must be new, unworn, with the original label and packaging. This will enable the lucky person ordering the item to receive it in the best possible condition.
  • We will refund you within 15 working days of receipt of your return package, provided that the above conditions are met.
  • If you wish to exchange a size, please mention the size you require when making your request. On receipt of your returned item, we will send you the new size at our expense. If you would like a size change at a lower price, we will refund the difference. On the other hand, if your size change involves a higher price, you will be reimbursed and we invite you to place a new order with the desired size.
  • Exchanges are available for France only, and are subject to stock availability upon receipt. If necessary, we will proceed with a refund.

We hope to hear from you soon,

The Poudre Organic team