Privacy

POUDRE ORGANIC Privacy Policy

POUDRE ORGANIC keeps some of your information secure for purposes that are relevant to you.

We use your personal information to enhance your customer experience while protecting your data.

We will send you an email to notify you when we delete your account.

POUDRE ORGANIC protects the privacy of your customers and visitors.

How do we use your name and contact information?

Your identity, postal and e-mail addresses are necessary for us to send you your orders. This information is also used to send you information by email (order updates, delivery information).

How do we use your date of birth?

Your date of birth is used to protect minors and to detect and protect you from fraud.

How do we use information about your gender?

We do not use your gender information.

Your payment information

POUDRE ORGANIC takes care of security issues concerning payment on the Internet.
Bank details are processed and stored only by the SYSTEMEPAY system and are never in the possession of POUDRE ORGANIC.

How do we use your contact history?

We need your contact information to provide you with the best possible service and for our Customer Service to assist you.

How do we use your purchase history?

We need your purchase history to manage returns and support requests in order to provide you with the best possible service and to respond to all your requests.

How do we use information about your computer or mobile phone browsing?

This is information that you give us when you browse our site such as your IP address, the type of device you use and how you use our site.

We need this information in order to improve our site and provide you with the best possible online shopping experience.
POUDRE ORGANIC does not require you to provide this information.

Indeed, you have the right and the ability not to do so, however, it is possible that your user experience will be less than optimal.

Sharing your information

POUDRE ORGANIC does not sell your personal information to third parties (including your name, address, e-mail or credit card information).

In order to provide you with the best possible service, we share your data with companies that handle your order such as:
- Warehouses, order pickers, delivery companies and payment providers
- Professionals who operate our site (digital partners)
- Law enforcement agencies that help us prevent fraud

Newsletters

If you have given us permission to do so, we will send you newsletters by e-mail to keep you informed of our latest news and to let you discover new articles.

Judge me

As part of the evaluation of our products or our website, we call upon the company "Judge me" which will contact you, and transcribe on our website an opinion that you can give.

How to stop receiving newsletters?

You can stop receiving our newsletters as soon as you want.
To do so, simply click on " unsubscribe " or "unsubscribe from this list" at the bottom of the newsletter you received by e-mail. Once you have done this, we will update your profile to ensure that you do not receive any further newsletters.

Retention of your information

We keep your information for the life of your account.
After 3 years of inactivity on your POUDRE ORGANIC account, we will proceed to delete your account and your personal information.

Your information is also retained for legal or regulatory obligations, to settle disputes, prevent fraud and abuse or to enforce our terms and conditions.

Cookie Management

A cookie is a text file stored by a website on your computer or mobile phone to collect data about your browsing on that website.

We use cookies to identify the areas and pages you visit in order to facilitate your navigation and user experience.

Facebook and Google may collect or receive information from our website and use this information to provide measurement services and targeted advertising. You may opt-out of the collection and use of information for ad targeting by not approving cookies on your first visit to the site.

Your rights

You have the right to have access to the personal information that POUDRE ORGANIC has about you and you have the right to be informed about how we use that information.

In the event that we have false information about you, you can change your personal information directly in your POUDRE ORGANIC account at any time.

You have the right to ask us to delete your personal information or to stop using it under certain circumstances.

You can stop receiving newsletters as soon as you wish (just click on " unsubscribe " at the bottom of the newsletter you have received by e-mail).

Finally, if you have any difficulty in exercising your rights, you have the right to contact the French National Commission for Data Processing and Liberties.

POUDRE ORGANIC may make changes to the way your data is processed.
In this case, we will communicate these changes on our website.

If you have any questions or comments about this information, please do not hesitate to contact us.

For more information, please contact our customer service department at: serviceclient@poudreorganic.fr