Privacy Policy
Privacy Policy POUDRE ORGANIC
POUDRE ORGANIC keeps some of your information secure for purposes that are relevant to you.
We use your personal information to improve your customer experience while protecting your data.
We will send you an email to notify you when your account is deleted.
POUDRE ORGANIC protects the privacy of your customers and visitors.
How do we use your name and contact information?
Your identity, postal and e-mail addresses are necessary for us to send you your orders. We also use this information to send you information by email (order updates, delivery information).
How do we use your date of birth?
Your date of birth is used to protect minors and to detect and protect you from fraud.
How do we use information about your gender?
We do not use your gender information.
Your payment information
POUDRE ORGANIC takes care of security issues regarding payment on the Internet.
The banking data are processed and stored only by the SYSTEMEPAY system and are never in the possession of POUDRE ORGANIC.
How do we use your contact history?
We need your contact information to provide you with the best possible service and for our Customer Service to best assist you.
How do we use your purchase history?
We need your purchase history to manage returns and support requests in order to provide you with the best possible service and to respond to all your requests.
How do we use information about your computer or cell phone browsing?
This is information that you give us when you browse our site such as your IP address, the type of device you use and how you use our site.
We need this information in order to improve our site and provide you with the best possible online shopping experience.
POUDRE ORGANIC does not require you to provide this information.
Indeed, you have the right and the ability not to do so, however, it may result in a less than optimal user experience.
Sharing Your Information
POUDRE ORGANIC does not sell your personal information to third parties (including your name, address, e-mail or credit card information).
In order to provide you with the best possible service, we share your data with companies that handle your order such as:
- Warehouses, order pickers, delivery companies and payment providers
- Professionals who operate our site (digital partners)
- Law enforcement agencies that help us prevent fraud
Newsletters
If you have authorized us to do so, we will send you newsletters by e-mail in order to keep you informed of our news and to let you discover new articles.
Verified reviews
Within the framework of the evaluation of our products or our website, we call upon the company "Verified opinions" which will be brought to contact you, and to retranscribe on our website an opinion which it will be possible for you to give.
How to stop receiving newsletters?
You can stop receiving our newsletters whenever you want.
To do so, simply click on " unsubscribe from this list" at the bottom of the newsletter you received by e-mail. Once you have done so, we will update your profile to ensure that you do not receive any further newsletters.
Retention of your information
We retain your information for the life of your account.
After 3 years of inactivity on your POUDRE ORGANIC account, we will proceed to delete your account and your personal information.
Your information is also retained for legal or regulatory obligations, to resolve disputes, prevent fraud and abuse or to enforce our terms and conditions.
Cookie Management
A cookie is a text file stored by a website on your computer or cell phone to collect data about your browsing on that website.
We use cookies to identify the sections and pages you visit in order to facilitate your navigation and user experience.
Facebook and Google may collect or receive information from our website and use this information to provide measurement services and targeted advertising. You may opt-out of the collection and use of information for ad targeting by not approving cookies on your first visit to the site.
Your rights
You have the right to have access to the personal information that POUDRE ORGANIC has about you and you have the right to be informed about how we use that information.
In the event that we have false information about you, you can change your personal information directly in your POUDRE ORGANIC account at any time.
You have the right to ask us to delete your personal information or to stop using it under certain circumstances.
You can stop receiving newsletters as soon as you want (just click on " unsubscribe " at the bottom of the newsletter you received by e-mail).
Finally, if you have any difficulty in exercising your rights, you have the right to contact the French National Commission for Information Technology and Civil Liberties.
POUDRE ORGANIC may make changes to the processing of your data.
In this case, we will communicate these changes on our website.
If you have any questions or comments about this information, please do not hesitate to contact us.
For more information, please contact our customer service department at: serviceclient@poudreorganic.fr
